Problems solved
Evidence, not testimonials.
Who we work with, what problems we have solved, how we solved them and what we learned. Each case is written from a real engagement and published only with the business owner's approval.
Cases
In preparation
The first cases are being written up with the owners of the businesses involved.
We would rather publish nothing than publish something we cannot stand behind. Until then, How We Work shows the typical patterns we see, and the Diagnostic shows what the method finds in your own business.
Recognise your problem?
Problems owners bring to us, and the modules that address them. The Diagnostic confirms which one matters most in your business.
“I'm starting a business”
Get the model, the economics and the cash right before the business gets complicated.
M01 What Is the Business Really Selling? · M02 How the Business Makes Money · M04 Unit Economics · M45 Customer Segmentation
“My business is growing but becoming chaotic”
Find what is really failing, design the work so it is repeatable, then manage it with a rhythm.
M06 Symptoms vs Problems · M11 Diagnosing a Process · M12 Process Mapping · M13 Standard Operating Procedures
“Everything depends on me”
See where the business depends on you, write the rules that let others decide, then build the leadership to hold them.
M08 Founder Dependency · M20 Decision Rights · M21 Delegation · M19 Designing Roles
“My numbers don't make sense”
Learn how the business makes money, read the statements, find where cash is trapped, then build reporting you can trust.
M02 How the Business Makes Money · M32 Reading the Financial Statements · M33 Cash vs Profit · M34 Working Capital
“My team is not accountable”
Accountability is designed: clear roles, one owner per result, measures, and a rhythm that reviews them.
M19 Designing Roles · M22 Accountability · M39 KPIs That Drive Decisions · M24 Performance Management
“Sales are inconsistent”
Know who you sell to and why they buy, design a sales process and pipeline, then protect the customers you win.
M45 Customer Segmentation · M47 Sales Architecture · M48 Pipeline Management · M27 CRM
“Our systems don't connect”
Diagnose whether the problem is the system, the process or the data, then fix them in that order.
M06 Symptoms vs Problems · M12 Process Mapping · M25 Technology Strategy · M30 Data
“I want to scale”
Make sure the numbers can fund growth, the operation is repeatable, and leadership and governance can carry it.
M41 Management Information · M53 Growth Economics · M52 Growth Strategy · M54 Scaling Operations
How every case is written
The same seven parts, so that cases can be compared, and so that what was learned is never left out.
- 01
The business
Who they are, and the stage they had reached.
- 02
The problem
What the owner experienced and came to us with.
- 03
What we found
What the diagnosis showed, which was often not the presenting symptom.
- 04
What we changed
The decision about what to address first, and how.
- 05
What we implemented
Process, people, rules, information, training or technology.
- 06
What changed
The measured difference, stated as evidence.
- 07
What we learned
What the case taught us that applies beyond it.