Business notes
What the problem turned out to be.
Short observations from real engagements. The presenting problem is rarely the real one: a process problem turns out to be about people, a technology problem about management. These notes collect what we learn, one problem at a time.
Published notes
No notes are published yet. Each note will come from an actual business problem; the first are being written now.
In preparation
Process → People
A process problem that turned out to be a people problem
Technology → Management
A technology problem that turned out to be a management problem
Operations → Economics
How changing a supplier changed the economics of an offering
People → Institutionalisation
What employee onboarding revealed about institutionalisation
Growth → Founder dependency
How an owner became the bottleneck in their own business