School: Build · Processes, people, controls and systems
Operations
How work flows from order to delivery.
6 modules, in the order we recommend taking them.
- M12BuildProcess MappingEveryone does their part, but no one can draw how the work actually flows from request to result.You leave withA current-state map of one core process~5 min · TemplateExplore module
- M13BuildStandard Operating ProceduresEach person does the job their own way. Quality depends on who is on shift.You leave withA usable SOP for one critical, repeated task~5 min · TemplateExplore module
- M14BuildWorkflow DesignWork moves by phone call, WhatsApp and memory. Things fall through the gaps between people.You leave withA redesigned workflow with clear stages, owners and rules~5 min · TemplateExplore module
- M15BuildInventory ManagementThe shelves are full of the wrong stock while the right items run out.You leave withA stock classification with reorder rules for fast-moving items~5 min · CalculationExplore module
- M16BuildProcurementBuying happens informally, by whoever needs something, on whatever terms the supplier offers.You leave withA purchasing policy with approval limits and supplier criteria~5 min · TemplateExplore module
- M17BuildQuality ControlErrors are found by customers, not by the business. Every complaint is handled as a one-off.You leave withQuality checkpoints and an error log for one core process~5 min · ChecklistExplore module
Teaching cases used in this area: The Second Branch · Growth Broke the Business · Revenue Without Cash · The Family Employee Problem
Next step
Start with what is actually happening.
Tell us what is happening in your business. We will help identify the appropriate next step.
Explore KEI&S Business School →