The Second Branch

The first branch runs on the founder. The second can't.

01
Situation
A successful restaurant opens a second location. Quality, stock and cash control slip immediately.
02
Evidence
- Different recipes and portions
- Stock losses at the new branch
- Cash handled differently at each site
- Founder splits time between both
03
The decision
Open a third branch now, or first make the model repeatable?
04
Analysis
The first branch's system was the founder's presence. Nothing was written to copy.
05
Framework
Replicable operating model: standards, controls and a review rhythm that work without the founder on site.
06
Resolution
Standard recipes, a stock and cash routine, and a branch manager scorecard before any further expansion.
07
Founder exercise
Apply it to your own business:
- List what the founder checks personally each day
- Turn each check into a written standard
- Decide who reviews it when the founder isn't there

Situation