School: Build · Processes, people, controls and systems
People
Roles, decisions and accountability.
7 modules, in the order we recommend taking them.
- M18BuildOrganisation DesignThe structure grew around people, not work. Reporting lines are unclear and gaps sit between teams.You leave withAn organisation chart built from the work the business must do~5 min · WorksheetExplore module
- M19BuildDesigning RolesJob titles exist, but no one can say what each role is accountable for delivering.You leave withRole cards with outcomes, responsibilities and authority~5 min · TemplateExplore module
- M20BuildDecision RightsEvery decision waits for the founder because nobody knows what they are allowed to decide.You leave withAn approval matrix for your most common decisions~5 min · MatrixExplore module
- M21BuildDelegationWork is handed over, then taken back when it isn't done exactly right.You leave withA delegation plan for three responsibilities you still hold~5 min · WorksheetExplore module
- M22BuildAccountabilityTargets are missed and nothing follows. Everyone is responsible, so no one is.You leave withA single-owner accountability map for key results~5 min · MatrixExplore module
- M23BuildHiringHires are made in a hurry, through referrals, for a role that was never defined.You leave withA structured hiring process for your next role~5 min · TemplateExplore module
- M24BuildPerformance ManagementReviews happen once a year, if at all. Good and poor performance are treated the same.You leave withA simple, regular performance conversation built on clear measures~5 min · TemplateExplore module
Teaching cases used in this area: The Founder Bottleneck · The Family Employee Problem
Next step
Start with what is actually happening.
Tell us what is happening in your business. We will help identify the appropriate next step.
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