KEI&S

Engagement examples

How an engagement is documented.

Every engagement follows the same structure, so you can see exactly which cells changed and why. For teaching cases, see Business Cases.

Demonstration content. These are illustrative scenarios that show how KEI&S structures and reports its work. They are not verified client cases and not reports of completed engagements, and all figures are placeholders pending verified, client-approved results.

Case studies

Illustrative case study — demonstration only

5 of 30 cells

Enquiries sat in personal phones. Quotes were built by hand. Nobody could say how many leads became bookings.

Illustrative: Lead response time
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative: Enquiries with a recorded source
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative case study — demonstration only

Travel Life Africa · Travel management

Connecting bookings, payments and accounting

5 of 30 cells

Bookings, supplier payments, M-Pesa receipts and invoices lived in separate places and reconciled late.

Illustrative: Days to close the month
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative: Unreconciled transactions
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative case study — demonstration only

5 of 30 cells

The founder could not step away. Staff waited for answers; customers waited for staff.

Illustrative: Decisions needing the founder
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative: Time to onboard a new consultant
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative case study — demonstration only

Stanbic Kenya Foundation · Foundation / enterprise development

A reporting rhythm for programme decisions

5 of 30 cells

Programme data came from several sources and was consolidated by hand for each report.

Illustrative: Time to produce the monthly report
Baseline set at Diagnostic to Tracked monthly after go-live
Illustrative: KPIs with an agreed definition
Baseline set at Diagnostic to Tracked monthly after go-live

Next step

Start with what is actually happening.

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