How we help
Fix, diagnose, design, build, improve, learn.
Start wherever you are. If you know what is broken, we fix it. If you don't, we help you find out. None of these is a prerequisite for another.
Six ways to work with KEI&S
01 · For a known, immediate problem.
Fix
You already know what is broken. We help fix it.
Fix a business problem →02 · For unclear or systemic problems.
Diagnose
Know what is wrong, why it is happening, what to fix first and what it is worth fixing.
Diagnose my business →03 · Redesign how the business operates.
Design
Agree how the business should run before anything is built.
Talk about a redesign →04 · Put the design into operation.
Build
Processes, controls, systems and routines, installed and in daily use.
Talk about a build →05 · Continuous improvement.
Improve
Keep the system working as the business grows.
Talk about ongoing support →06 · KEI&S Business School.
Learn
Learn to diagnose, operate, control and grow a real business.
Explore KEI&S Business School →
01 · For a known, immediate problem.
Fix
You already know what is broken. We help fix it.
- Duration
- Days to a few weeks, depending on the problem
- Pricing
- Scoped and quoted per fix
- For
- Businesses with a specific system or process problem: ERP, Odoo, CRM, accounting, inventory, POS, reporting, automation, integrations, data or workflow.
- Usually triggered by
- Something has stopped working, was set up wrongly, or never did what it should.
- What we do
- Confirm the problem and its cause in the system
- Agree the fix and its scope
- Configure, correct, integrate or build
- Test with your team
- Document the change
- You receive
- The working fix
- A short change record: what was wrong, what changed, how to use it
- A note of any wider issues we saw, with no obligation
- You provide
- Access to the system and the people who use it
- A person who can confirm the fix works
- KEI&S provides
- Diagnosis of the specific issue
- Implementation
- Testing and handover
- Technology
- Central. We work in your existing system first and only recommend change when it is genuinely needed.
- Outcome
- The problem is fixed, and you know why it happened.
- Next step
- Nothing, if that solves it. Improve or Diagnose, if the problem keeps coming back.
02 · For unclear or systemic problems.
Diagnose
Know what is wrong, why it is happening, what to fix first and what it is worth fixing.
- Duration
- Free online Health Diagnostic; full Diagnostic indicative 2–4 weeks
- Pricing
- Online Health Diagnostic free; full Diagnostic fixed fee
- For
- Founders who know something is wrong but not exactly what, or why.
- Usually triggered by
- The same problems keep returning, growth is getting harder, or too much still depends on the founder.
- What we do
- Business Health Diagnostic (online, self-assessed)
- Leadership and staff interviews
- Process mapping of priority processes
- Evidence review of tools, reports and records
- Operating Model assessment: all 30 cells scored
- Root-cause analysis and prioritisation
- You receive
- Diagnostic Report
- Operating Model Scorecard (30 cells, 0–4)
- Current-state process maps
- Prioritised roadmap
- Leadership read-out
- You provide
- A named sponsor
- Access to people, tools and records
- KEI&S provides
- Structured interviews and assessment
- Independent scoring
- The report and read-out
- Technology
- Assessed, not changed.
- Outcome
- You know what is wrong, why, what to fix first and what it is worth fixing.
- Next step
- Design or Fix, for the priorities you choose. Or stop: the report is yours.
03 · Redesign how the business operates.
Design
Agree how the business should run before anything is built.
- Duration
- Indicative: 3–6 weeks
- Pricing
- Fixed fee per scope
- For
- Businesses with diagnosed priorities they have committed to fix.
- Usually triggered by
- A completed Diagnostic, or an equivalent understanding of the problem.
- What we do
- Design processes with the people who run them
- Define roles and decision rights
- Write business rules and controls
- Define KPIs and the management rhythm
- Specify system requirements and technology architecture
- You receive
- Future-state process maps
- Roles and responsibilities (RACI)
- Decision-rights and approval matrix
- Business Rules Register and controls
- KPI Framework and management rhythm
- System requirements and technology architecture
- You provide
- Decision-makers in design workshops
- Sign-off on each element
- KEI&S provides
- Facilitation and design
- Documentation
- An honest view on buy, integrate or build
- Technology
- Specified before anyone selects or configures it.
- Outcome
- A signed-off blueprint of how the business will run.
- Next step
- Build.
04 · Put the design into operation.
Build
Processes, controls, systems and routines, installed and in daily use.
- Duration
- Indicative: 6–16 weeks, depending on scope
- Pricing
- Fixed fee per phase
- For
- Businesses with a signed-off design.
- Usually triggered by
- An approved design and a team ready to change how it works.
- What we do
- Implement ERP, CRM and workflow
- Automate and integrate
- Build dashboards and any custom software
- Write SOPs
- Train owners and users
- Go live and support adoption
- You receive
- Client Operating Manual
- SOP library
- Configured and connected systems
- Dashboards
- Trained team
- Go-live and adoption report
- You provide
- Staff time for training and testing
- Timely decisions
- Licences for chosen software
- KEI&S provides
- Implementation and configuration
- Documentation and training
- Support after go-live
- Technology
- Implemented: buy mature products first, integrate what must connect, build only what is missing.
- Outcome
- The business runs the new way, with the tools and routines to keep it that way.
- Next step
- Improve.
05 · Continuous improvement.
Improve
Keep the system working as the business grows.
- Duration
- Monthly or quarterly
- Pricing
- Retainer
- For
- Businesses with working systems that want them measured and improved.
- Usually triggered by
- Growth, new staff, new products, or systems that work but could work better.
- What we do
- KPI and management reviews
- Process optimisation
- Systems optimisation and automation
- Operating Model re-scoring
- You receive
- Quarterly Operating Model Scorecard
- Review pack
- Improvement backlog
- Updated Operating Manual
- You provide
- A standing review slot with leadership
- KEI&S provides
- Review, measurement and improvement capacity
- Technology
- Maintained and extended as needs change.
- Outcome
- Measured improvement, visible quarter on quarter.
- Next step
- Continue, or run independently.
06 · KEI&S Business School.
Learn
Learn to diagnose, operate, control and grow a real business.
- Duration
- Self-paced
- Pricing
- Curriculum in development
- For
- Founders and managers who want to run their businesses better themselves.
- Usually triggered by
- You want to understand the business, not only have it fixed.
- What we do
- Business cases built on real operating problems
- Frameworks and tools
- Apply it to your own business
- You receive
- Curriculum across six schools
- Teaching cases
- Tools and templates
- You provide
- Time, and a real business to apply it to
- KEI&S provides
- Curriculum, cases and tools
- Technology
- Taught as part of the operating model, not as software training.
- Outcome
- Founders who can see, run and improve their own operating system.
- Next step
- Apply it, or bring KEI&S in for the parts you'd rather not do alone.
Want the full list of what you receive, and what stays after KEI&S leaves?
Next step
Start with what is actually happening.
Tell us what is happening in your business. We will help identify the appropriate next step.
Explore KEI&S Business School →